FlexPro Meals Reviews

Customer service is NON EXISTENT!!
I placed an order on Wednesday night and wanted to talk to a customer rep on Thursday. I called the phone number listed. Message says no live representatives are available to text the same number or use the Live Widget on the website which does not work!! Sent several texts received replies that they would contact me soon and they never did. Cancelled CC since I could not cancel the order. DO NOT USE THIS COMPANY!!!

Luz did a wonderful job helping me. One of my orders was missing a meal and it was taken care of right away.

Jordy was amazing at assisting me with my meals. Great service in helping me out. Thanks!

Thank you for the excellent customer service. I have never had a bad experience with the customer service agents. Thank you Luz for helping fix a few issues! You were kind and timely with responses. It is much appreciated!

JORDY helped me when I had a damaged meal with speed and excitement. Each time I've called for a representative, they have been fast to respond and always been patient on the phone.

I received a meal that was ripped during transportation. The customer service agent Jordy was quick, and applied a discount to me next payment.

One of my meals was the smaller size, but Lourdes was nice enough to credit me the whole meal which is appreciated. Quick customer service, super efficient.

I spoke with Lourdes regarding one of my shipments, she was tentative to responding and provided fantastic service as well as solved all of my issues in a matter of minutes.

Does not respond when you want to cancel your membership. Bad service!

There was a delay with my order and Lourdes quickly resolved it so my meals will be here very soon!

I have been trying to cancel my subscription since Monday because I do not have the funds to keep the subscription going currently, but would love to come back later. Both through text & email. All have fallen on deaf ears because no one has messaged or emailed back. I feel as if I’m being ignored. It’s been over 48 hours since my first message. what I first thought was a great company, has severely been mistaken on my part

Lourdes helped me sort out an issue I had with meals missing from my order. The process was quick and painless.

It didn’t mention anything about an auto renewal and now I’m having trouble cancelling it. The live chat that supposed to be in the bottom right is not there and I can’t get in contact with anybody. Can’t pay my phone bill because this auto renewed. My card will be locked where they can’t charge me again.

I liked the representative that helped me, however i dislike that my issue was not really resolved, as a claim needed to be submitted and i must wait for approval before I am credited back for meals I never received.

Viola did a fantastic job of answering my questions. I'm very happy with what she was able to do for me. I'm really glad that this is the meal plan I went with!